While you will likely send emails in batches, you can also create an email and send it to an individual contact by doing the following steps:


  1. Go to Contacts detail page
  2. Click on the donor’s record
  3. Click on Add Activity
  4. Click on Email
  5. Input the subject and compose email how you would like
  6. To use an email template enable the Use a Template toggle to choose a template
  7. Click on Send Email when you are ready
  8. Validate you want to send the email by clicking OK
  9. Once it’s sent you can see it was delivered, opened and clicked on


If you choose to send an email from your personal or work email, you can track that activity to your contact. Review the Tracking Emails Article. It is important to note that if you do this, the DonorDock system is only able to track the activity, not that it was delivered, opened and clicked on.